FAQs
PERSONAL / SHIPPING
What is your contact information?
If you have any questions or concerns that you would like to ask us, the best way to contact is via email at support@essenley.com and we will get back to you within one business day.
Please note that our customer service team works Monday to Friday.
How much does shipping cost?
All orders come with Free Shipping!
Where can I buy your products?
Our products are exclusively available through this online store. That's how we can guarantee the best price - and cut off unnecessary margins for middleman that raise the retail price
Can I cancel an order after I have placed it?
If you went through our entire checkout process and confirmed an order we may be unable to cancel it. This is due to our system immediately sending your order through to our fulfillment partner. This system allows a very fast delivery service to our customers. However if you do need to change or cancel an order please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request.Please keep in mind due to the current high volume of orders and customer service requests occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How long is Shipping time?
All items are shipped within 2-3 business days after placing an order via our website. Typical delivery time is around 8 -10 days, delivery depends on your location but we ask to allow 2-8 days . If your order does not arrive within those days, please contact us at support@essenley.com
How Secure Is My Personal Information?
Essenley adheres to highest industry standards in order to protect your personal information with the best security solutions, Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.
How does I return my product ?
Email us at support@essenley.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
My package went missing . what should i do ?
Email us at support@essenley.com and we will look into it for you.
Damage and issue ?
Email us at support@essenley.com with the image of your product and we will look into it for you.